True Esthetic Policies
Booking an Appointment
Our online booking system is the easiest and most convenient way to book your appointments with us and is accessible through the "Book Now" tab on our website or via the link posted on our social media accounts.
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Booking online not only ensures that you secure your preferred time slot hassle-free but also allows you to manage your appointments at your convenience. You can easily view available time slots, select your desired service, and even reschedule or cancel if needed, all with just a few clicks.
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We understand the importance of flexibility and accessibility when it comes to scheduling your appointments, and our online booking system is designed with your convenience in mind. If you haven't already, we encourage you to give it a try for your next appointment.
Should you encounter any difficulties or have any questions, please don't hesitate to reach out to us. If you require us to schedule your appointment on our end, I am always here to help as well!
Cancellation Policy
Please take a moment to familiarize yourself with our cancellation policy prior to booking your appointment.
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You are more than welcome to cancel or reschedule your appointment free of charge up to 48 hours before your scheduled time. We understand that life can sometimes get hectic, and we want to offer flexibility to accommodate your needs.
However, please note that last-minute cancellations (within 48 hours of your appointment) will incur a cancellation fee equal to 50% of the appointment cost. This policy allows us to honour the commitments we've made to our team and other clients.
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In the event of a no-show, where an appointment is missed without prior notice, we regretfully must charge the full appointment cost. We appreciate your understanding in this matter, as it helps us maintain the quality of service we strive to provide to all of our clients.
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If you have any questions or need to make changes to your appointment, please don't hesitate to reach out to us. Thank you for your continued support and understanding. We look forward to serving you soon!
Our Location
You can find the studio situated inside of the Leduc City Center Mall. When you arrive for your appointment, we kindly ask that you come alone and arrive on time to ensure the smooth flow of appointments for all our valued clients. Upon arrival, please ring the doorbell, and we'll be delighted to greet you and escort you to your appointment or get you seated in the waiting area.
Please note that the entrance to the studio is typically locked during appointments for our clients' safety.